Quality Control
SEC maintains rigorous quality control measures that include regular monitoring of the success of our programs and tutors. A few of the methods that we employ, with parent permission, are pulling grades from the school websites for students twice a month, regular interfacing with teachers and counselors either via e-mail or phone, semi-annual customer satisfaction surveys, a website form for family comments, and we regularly check the web for local blog and customer satisfaction sites for ratings and concerns. We also check multiple sources before we hire tutors or administrative staff. We have regular contact with parents and often do assessment tests and individual consults prior to assigning a student to a tutor. When a student starts with the Center, part of our administrative contract includes a goals sheet that helps confirm that the family’s objectives are understood and we understand and support the student completely.
Quality Control (cont.)
At the beginning of each of our courses (ACT, Getting Ready for Success in High School (Regular and Honors), Algebra Ready, Geometry Ready, College Ready Boot Camp) we will confirm the students expectations and make certain that we address their concerns during the class. We have a Suggestion Box on site for input from Tutors, Students and Parents on possible improvements for the Center. And we take great pride in our SEC Success Board in our Lobby that is regularly updated and chronicles the successes of our students and tutors. We also have a monthly Newsletter that provides ongoing communication with our families and tutors (Examples in Addendum). Beyond marketing, this actually provides ongoing information about things happening within SUSD.